Very fair & easy to buy the car we wanted

Very kind and respectful. There was a mixup on the work to be performed but the young man i was working with was kind and understanding and worked with me to resolve the miss communication. I'm very happy with the him and the dealership.

Best place for buy new car and services

Great experience. Sales and finance were awesome and worked well with our schedule. Great team and great product!

Elisha was our salesperson she listened to what we wanted. She showed us a few vehicles and we decided on a santa fe. She did everything she could to keep it in our price range. I would tell anyone looking for vehicle to go talk to her From Sally From Leroy Professionalism right from the start. To me what made Elisha stand out was her commitment to Hyundai safety records. She believes in what she is selling that to me is priceless

Raphael was extremely knowledgeable and helpful with all vehicles!

Friendly staff and your vehicle well cared for.

They worked with me to get the payment I needed. 4.9 stars, Because they didn't have the color I wanted. Which seems to be out of their control, but it still sucks that my options were grey, black, or white.

The dealership is state of the art, clean, inviting and comfortable. Our sales representation, Rafael, was personable and professional. The finance guy, Tyson, was animated but not overbearing.

Your shuttle driver, Jim(?) was wonderful. Very friendly making the drive seem shorter. Everyone seems friendly and helpful.

Amazing staff, easy to use app, great communication.

Service was completed ahead of schedule, and maintenance was completed 100 %

Steve Castro was an incredibly helpful and understanding salesman listening to our needs for another car. He was extremely patient answering all of our questions. We felt no pressure. We test drove 3 cars on the lot. We decided on the 2020 Elantra and we are extremely happy! Steve is a great guy!

Always responsive, focused on my vehicle and keeping it well maintained. Pleasant experience and no surprises.

Fantastic experience.

Always appreciate the attention I am given in the service department especially from Brian!

Straight Forward..... When we chase Profit First over Customer Satisfaction... We will fail...... The Personnel Helped Me With My Car... An Engine Replace under warranty. Thought I would Never see this car again

They worked on my car and were very kind and considerate

As local healthcare professionals, our schedule is tight, and we were fully prepared to drive to Vegas to pick up our Santa Fe Hybrid Calligraphy where we already had solid numbers locked in. We gave Findlay a shot to keep our business in Washington County, and they delivered. GM Tim Mills stepped up immediately. No back-and-forth games, no running back to a hidden desk five times. We laid out our out-of-market quotes, and Tim took a practical, big-picture view and matched our bottom line to the penny. That kind of straightforward leadership is rare in car dealerships. From there, Elicia ... Read More

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Google - Oct 21, 2026

As local healthcare professionals, our schedule is tight, and we were fully prepared to drive to Vegas to pick up our Santa Fe Hybrid Calligraphy where we already had solid numbers locked in. We gave Findlay a shot to keep our business in Washington County, and they delivered. GM Tim Mills stepped up immediately. No back-and-forth games, no running back to a hidden desk five times. We laid out our out-of-market quotes, and Tim took a practical, big-picture view and matched our bottom line to the penny. That kind of straightforward leadership is rare in car dealerships. From there, Elicia Lobato took over and was exceptional. The Calligraphy was detailed, spotless, and waiting out front. She spent real time walking us through the quilted interior and every screen, and made sure our Bluelink and tech profiles were 100% paired before we drove off. In finance, Tyson Kirk actually listened to our driving history and ownership needs instead of pushing a generic script. He kept our options clear under Hyundai's financing incentives and got us through the paperwork at lightning speed. Their new Washington location off Twin Rocks is fantastic. It is spacious, easy to access, and completely avoids the freeway and downtown gridlock. Tim, Elicia, and Tyson earned our trust. We will be doing all of our scheduled maintenance right here in Washington. Definite 10/10.

Fast, efficient, trustworthy, and friendly 😁

I was informed bye GM that the Dealership preferred to sell there vehicles to locals instead of out of state buyer's.I inquired about a Palisades Calligraphy hybrid suv that is coming in early November that was on the internet price of around 62,500 that I am willing to pay but he stated it's more beneficial to dealer to sell to local because they will service it there and I won't. I suggest your dealership shouldn't advertise on the internet and keep it local so people out of state don't waste thier time.And don't ... Read More

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Google - Oct 16, 2026

I was informed bye GM that the Dealership preferred to sell there vehicles to locals instead of out of state buyer's.I inquired about a Palisades Calligraphy hybrid suv that is coming in early November that was on the internet price of around 62,500 that I am willing to pay but he stated it's more beneficial to dealer to sell to local because they will service it there and I won't. I suggest your dealership shouldn't advertise on the internet and keep it local so people out of state don't waste thier time.And don't strong arm people with the demand people buy the dealer upgrades not from the factory.

Brian was very responsive to my wife’s concerns. He has always been very responsive

Elicia was a wonderful sales person. She was very knowledgeable, professional and courteous.

I had a great experience at Findlay Hyundai. Everyone was very kind and friendly. Tyler was especially helpful and answered any questions I had.

Friendly environment, our car was called for recall. Everyone was was super helpful.

Service was great, but my house keys were separated from my key fob and it took them a bit of time to find them.

Customer service was very rude when I called about the status of a vehicle being worked on. Won’t be using them anymore.

Everyone was very friendly. Service was done quickly Tyler was very friendly and knowledgeable.

Everyone had at the dealership was very friendly and courteous. Our salesman Steven Castro was great to work with and very knowledgeable about Hyundai vehicles and cars in general. He was able to answer all of Our questions to our satisfaction. and Tyson, the finance guy was great as well. I would definitely shop there again and send friends.

They were all amazing!

I went in with a question about my trailer hitch, without a service appointment. The service quys tried to quickly help, but it needed more attention. They made me an appointment for the next day and I was in and out in 20 minutes. Always top notch service!

Easy salesman Dave was amazing make the process easy do not pressure us Recommend!

They are awesome people to work with.At Findlay Hyundai. I would recommend them to anyone. They let me know everything that needs to be done with my car. And the prices are affordable.

They have the worst service department. Just came for a simple recall and had a horrible experience. The customer service was just horrible. Feel like they don't know how customer service works. Not hard to smile, say hi when a customer approaches. Just unprofessional and if this is how they treat just a recall, how would they be if I bought a car there. I love my hyundai but rethink buying a new one just because I would have to deal with this dealership.

Had a 10 am appointment for an oil change. I’m sitting here it’s now 2:30. Still not ready. Very poor customer service.

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For us, it was a terrible service. We had a knocking sound engine prblem with our car and we requsted to check if the car was under engine replacement coverage. The lady at the counter didn't even try to help with anything. All she said was it would take a week and a half to get into the shop and the mechanics checked. So, we called a different Hyundai dealership in Utah, and at least they asked our VIN and let us know that the car was still under coverage.

In for a recall, needed two appointments to be told they had to make sure my car was eligible, part now on back order . Also, would not do an oil change until recall evaluated. Frustrating!!

Had a appointment went there and we didn’t have on it was a waste of time and gas made another appointment for two weeks and found out it’s going to be all day and have to waste 11/2 tanks of gas. When your on a limited income it’s hard for the extra gas you got to have.

Worst customer service I’ve ever experienced. Bryan in service has had my Hyundai for over a week and has not only not returned 3 messages I was forced to leave since he NEVER picks up the phone when I call over the last few days…but I mentioned this to a co-worker and he told me his wife had the same experience with him! His lack of professionalism and pure laziness pours out of the man. I would never recommend anyone utilize this place for service.

We are SO frustrated with these guys! We had to have our vehicle towed to St George from right outside Cedar City on Friday morning. We told them we'd need to leave town on Tuesday and asked them to please just diagnose it so we'd know if we'd be able to get back home to Cache Valley or not. It is now 3:45 on Tuesday and they still have not even looked at it. Now we are having to get a ride back to Cache Valley, leave our car there and we still don't know when they ... Read More

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Google - Mar 10, 2026

We are SO frustrated with these guys! We had to have our vehicle towed to St George from right outside Cedar City on Friday morning. We told them we'd need to leave town on Tuesday and asked them to please just diagnose it so we'd know if we'd be able to get back home to Cache Valley or not. It is now 3:45 on Tuesday and they still have not even looked at it. Now we are having to get a ride back to Cache Valley, leave our car there and we still don't know when they will get around to looking at it. This is not the way a business should run. Do not take your vehicle here! Take it anywhere else!

looks like they deleted my review of the auto center. brought my car in for a regular service. I was just about to leave when I noticed I wasn't getting music. I saw that my 128GB USB is GONE. I turned around and went back in the service center. They played dumb, like I was the one who lost it. They didn't even offer to reimburse for the thumb drive. they believe their employees than their customers.

Absolute trash of a corporation. Lesson learned. The staff at my local dealership were amazing and did their best. That’s where it ends. Learned my lesson at an unfortunate price. Should’ve stuck with a Toyota. I bought a used 2017 Hyundai sonata. Drove it and maintained it with records. Engine blew up at 119,000 miles and they said it was not covered. So now I’m out of pocket for a new engine for a car that’s still in perfect shape otherwise. Took legal action and it didnt help. They never replied and I am just over it. I’... Read More

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Google - Feb 27, 2026

Absolute trash of a corporation. Lesson learned. The staff at my local dealership were amazing and did their best. That’s where it ends. Learned my lesson at an unfortunate price. Should’ve stuck with a Toyota. I bought a used 2017 Hyundai sonata. Drove it and maintained it with records. Engine blew up at 119,000 miles and they said it was not covered. So now I’m out of pocket for a new engine for a car that’s still in perfect shape otherwise. Took legal action and it didnt help. They never replied and I am just over it. I’ll never buy another Hyundai

Never buy a Hyundai!!! Their cars have engine problems and their Dealerships will NOT HELP YOU!! Hyundai was forced to extend a warranty to 15 years/150,000 mile warranty due to a Class action lawsuit. But Hyundai will not stand by their warranty and Dealers will not advocate or help you. Hyundai flat out will not honor their 15 year 150,000 mile warranty when they know that almost all their vehicles have Know oil consumption issues and Rod Bearing Failures! My wife's car has less than 100,000 miles and is 7 years old and they Refuse to honor their own warranty.

Very great place to go to take a look at amazing cars. Really liked the dealership and their car salesman. Except for one who just kept on lying to us when we went there. This dude really talked to us in such a hurry to buy a car from him? He was like “ well bro I don’t know” every time we asked him a question to help us out. Bros name is Rafael. (Raffy) He was nice in the beginning but at the end start saying lies and disrespect as hell… Even though the deal would have been possible ... Read More

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Google - Dec 7, 2025

Very great place to go to take a look at amazing cars. Really liked the dealership and their car salesman. Except for one who just kept on lying to us when we went there. This dude really talked to us in such a hurry to buy a car from him? He was like “ well bro I don’t know” every time we asked him a question to help us out. Bros name is Rafael. (Raffy) He was nice in the beginning but at the end start saying lies and disrespect as hell… Even though the deal would have been possible we didn’t feel comfortable with him. He said we could negotiate a better price but when he went to go ask his manager they just gave him a certain price where we couldn’t even negotiate on anything.Point is that he kept lying every step we got closer and closer .The car we were seeing was an Elantra N line. Had lots of scratches and errors inside of it. Overall the car was a great deal for us. But I had wished to expect greater service than with this guy. Really needs to improve his service and behavior not sure just because we were Hispanics or not but bro should do better…

BAD service they said they matched prices. Then told my wife they could not match prices cause they would loose money it was under cost, Guess they forgot I just purchased a 30,000 + car from them. Just WOW!

We bought a new 2024 Palisade Calligraphy from Findlay Hyundai, St. George and after owning it for 3 months noticed a rattle at highway speed that was verified by their mechanic. We contacted Findlay numerous times over an 8 month period and finally Hyundai Consumer Affairs only getting the run around. Not once did they take it into their service department to check it. We are to the point where we need to get a different vehicle elsewhere and suffer the monetary loss.

45 days finished number plate not coming

PLEASE DONT COME HERE!!! We were aggressively sold windshield insurance that we were hesitant to purchase but were told it was amazing and easy to use. COULDNT BE FURTHER FROM THE TRUTH!!! Our windshield actually broke and our claim was denied and Hyundai would do nothing to help. They just want to upsell for things hardly anyone is able to take advantage of. I guess that's how they and the insurance companies make money though. Sell insurance and deny claims. Were basically donating money to them. PLEASE don't let them get away with this, go somewhere else! If ... Read More

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Google - Aug 22, 2025

PLEASE DONT COME HERE!!! We were aggressively sold windshield insurance that we were hesitant to purchase but were told it was amazing and easy to use. COULDNT BE FURTHER FROM THE TRUTH!!! Our windshield actually broke and our claim was denied and Hyundai would do nothing to help. They just want to upsell for things hardly anyone is able to take advantage of. I guess that's how they and the insurance companies make money though. Sell insurance and deny claims. Were basically donating money to them. PLEASE don't let them get away with this, go somewhere else! If you have to buy something don't let them upsell you on anything!

PLEASE GO SOMEWHERE ELSE!!! They just want to upsell you on things that in reality won’t help you in the majority of cases. We bought a Hyundai palisade about a year ago and were talked into getting the windshield protection. We were told if your windshield breaks it will be replaced for free! It wasn’t explained that the insurance was through a third party or that the windshield had to be broken while driving and by road debry. Additionally the claim had to be submitted within two weeks. SO MUCH WASNT EXPLAINED!!!! we paid 1,000 dollars and now our ... Read More

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Google - Aug 22, 2025

PLEASE GO SOMEWHERE ELSE!!! They just want to upsell you on things that in reality won’t help you in the majority of cases. We bought a Hyundai palisade about a year ago and were talked into getting the windshield protection. We were told if your windshield breaks it will be replaced for free! It wasn’t explained that the insurance was through a third party or that the windshield had to be broken while driving and by road debry. Additionally the claim had to be submitted within two weeks. SO MUCH WASNT EXPLAINED!!!! we paid 1,000 dollars and now our windshield broke and our claim has been denied and we’ll pay another 1,000 to replace our windshield. Hyundai DOES NOT CARE. We called and they didn’t help at all. Really unfortunate. Wish we could get a refund on the insurance. If you have to buy something there don’t buy any of there insurance plans!

I towed my Genisis 2 hours to Findlay Hyundai when the security system locked itself out in a remote town in Nevada. With little to no assistance over the phone, I decided to just take it to their location. I only needed about 10 minutes of their time with a factory scan tool to disable the immobilizer system while it was loaded on the trailer, and I would have been back on the road, which I would have been happy to pay a full diagnostic fee to have done. But Nani at the service desk absolutely was not willing to help out ... Read More

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Google - Aug 13, 2025

I towed my Genisis 2 hours to Findlay Hyundai when the security system locked itself out in a remote town in Nevada. With little to no assistance over the phone, I decided to just take it to their location. I only needed about 10 minutes of their time with a factory scan tool to disable the immobilizer system while it was loaded on the trailer, and I would have been back on the road, which I would have been happy to pay a full diagnostic fee to have done. But Nani at the service desk absolutely was not willing to help out or even ask if it was possible. She insisted I leave it for the next available appointment, which is understandable for an actual diagnosis, but that's not what I needed. So after I borrowed 2 of their techs for 20 minutes to unload the car in the parking lot, the system finally reset itself as we got it off the trailer and the car started right up, so i loaded it back on the trailer and left. I would have left it for them to look over but i was pretty dissatisfied with the interaction i had inside. Unfortunately I'll probably be back due to the minimal options of Hyundai service in this region, but hoping for a better experience next time. Huge shout out to Creed and the other Tech that helped me unload my car.

Poor/Zero communication led to me wasting my morning sitting in their lobby while nothing was actually done on my vehicle.

BE WARNED!!! THESE CARS MIGHT NOT BE RELIABLE LIKE YOU THINK!!!! My mom just bought a 2019 Kona about 2 weeks ago. Maybe 15-16 days since she has bought the car. She has barely driven vehicle and it’s already blowing large amounts of grey smoke out of the exhaust.. clearly a serious problem. After waiting days to take it in, she took it to their service center today at 11 am and was told around 1:30 pm that the mechanic up and left. I guess they only realized once she said something? So they will have someone else diagnose it… they should have ... Read More

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Google - Apr 15, 2025

BE WARNED!!! THESE CARS MIGHT NOT BE RELIABLE LIKE YOU THINK!!!! My mom just bought a 2019 Kona about 2 weeks ago. Maybe 15-16 days since she has bought the car. She has barely driven vehicle and it’s already blowing large amounts of grey smoke out of the exhaust.. clearly a serious problem. After waiting days to take it in, she took it to their service center today at 11 am and was told around 1:30 pm that the mechanic up and left. I guess they only realized once she said something? So they will have someone else diagnose it… they should have done that without her having to say something. After a few more hours they decided to send her home with a rental. No idea what is wrong with it still. After sitting there for hours and wasting her day. I understand it takes time people but COMMUNICATE THAT. Mind you, she lives about an hour away. I am so sorry, but this place is not starting off well for our family. I am devastated by the way she’s been treated. This must be resolved soon and with serious care. The communication is nonexistent. What makes you think it’s okay to leave someone sitting for 6 hours without keeping them in the loop? Communication people. My mother bought this vehicle and was so excited, now she’s filled with anxiety and worry. No one should go through this after buying a 20,000$ car. I hope you make this right. I will be sure to never recommend this place.

Very fast service. Nice friendly people. Highly recommend. Clean fast and very knowledgeable. We will use them Again.

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On 2/21/25 I purchased a 2024 Genesis GV70 from this dealership and if reviewing the purchase I would rate the experience a 4, maybe 5, star experience; however, I am reviewing the follow up experience with the service department and customer service. The car had only arrived at the dealership the day before my purchase and the service department was still in the process of prepping the car. When I arrived the only thing remaining to be done I was told was to install a new air filter. I was shown the car in the shop but was told to come back later in ... Read More

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Google - Mar 17, 2025

On 2/21/25 I purchased a 2024 Genesis GV70 from this dealership and if reviewing the purchase I would rate the experience a 4, maybe 5, star experience; however, I am reviewing the follow up experience with the service department and customer service. The car had only arrived at the dealership the day before my purchase and the service department was still in the process of prepping the car. When I arrived the only thing remaining to be done I was told was to install a new air filter. I was shown the car in the shop but was told to come back later in the day once the new filter was installed for a test drive. I was called a few hours later and told it was ready. I drove back out, test drove the car and made the purchase. On 3/3/25 I was contacted by my sales rep informing the air filter had not been replaced but If I returned later that week Service Dept would install the new filter. I drove out the next day only to be told that the filter they had was the wrong filter. They would order the correct filter and contact me...within a day or two. I was not contacted. On 3/11/25 I replied to an email from their Customer Svc requesting I post a review of my purchase experience. I replied to the email reguarding the air filter issue. It is now 3/17/25 and I have yet to hear from anyone at Hyundai. The air filter is insignificant; I can take care of that myself. However their saying they would do something and not following up on it is concerning. I would be hesitant to deal with them for service related issues.

Over the last year 14 months, we have been visiting Findlay's service department for my daughters 2012 Elantra. I was hopeful that we could have found a solution through Findlay before posting a negative review. Since that was not the case I wanted to share our experience. The original problem was a reoccurring check engine light and apparent exhaust issues that were repaired several times but never fully corrected. We worked with Nani in service and she was very kind to her on solutions and loaner vehicles while the car was in the shop the first four visits. The original problem ... Read More

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Google - Jan 7, 2025

Over the last year 14 months, we have been visiting Findlay's service department for my daughters 2012 Elantra. I was hopeful that we could have found a solution through Findlay before posting a negative review. Since that was not the case I wanted to share our experience. The original problem was a reoccurring check engine light and apparent exhaust issues that were repaired several times but never fully corrected. We worked with Nani in service and she was very kind to her on solutions and loaner vehicles while the car was in the shop the first four visits. The original problem ended up being the catalytic convertor and downstream O2 sensor replaced in October 2023. Due to the cars age and mileage this was a normal repair and replacement. We assumed all was well until the light came on again in May 2024. We were advised that the catalytic convertor was bad again and was under the one year warranty and got a replacement. It only had 8k miles on it at this time from the first replacement. Odd that a brand new part would fail with this small amount of mileage. Fast forward to November 2024 when the light was on again and my daughter made another appointment. We were advised this time that the upstream O2 sensor was bad and had that replaced (just over 6k miles since our last visit and this part is all tied to the catalytic convertor). My daughter left for Salt Lake for Thanksgiving the same day it was replaced, and as soon as she was on her way the light came on again. She made another appointment for the next week when she got back to St. George. We were advised at that time, that the catalytic convertor was bad again and needs to be replaced ($3k+ repair and only had 6,500 miles on the replaced part). Why was this not seen when she was in there the week before? Nani advised us that the second warrantied replacement part they installed carries a 1 year warranty from the first part replacement and not the second one. This was a policy of the part manufacturer and we are just outside of that coverage. Why wouldn't the replacement part installed in May 2024 carry a one year warranty as well? I found this policy to be inaccurate and was told that I could reach out to the parts company to see if I could get them to offer anything different they wouldn't offer Findlay. I investigated and spoke to Napa corporate on their policy and learned that the catalytic convertor carries a lifetime warranty and could be returned for a new one anytime. At this time, I realized that Findlay's one year labor and replacement warranty is the reason for the lack of this one being covered. Not on the part at all like I was advised. I understand that Findlay does not want to honor a lifetime warranty on parts as their money made is on labor and the reason for the one year policy. I completely understand that policy even though I don't agree. I also understand that the service department would like to be done with this vehicle as we have had it in there 6 times now for this concern. I do as well as we have spent over $3k on a car not worth much more than that. I reached out to Tim Mills, the general manager, in early December for a solution, and still have not received a response. After not getting anywhere with Findlay, we ultimately took it to another local repair shop. They saw the catalytic convertor was still in almost new shape and was not the problem. However the downstream sensor was not performing up to code and was the reason for the check engine light. This part should have not failed as it only had about 14k miles since it was replaced. They even showed me pictures of the catalytic convertor that was supposedly failing. It was extremely clean and performing as it should. We now know that if this part does go bad in the future, we can return to NAPA for a full replacement. I am not concerned with this as that part should last 150k miles and the car will never hit that kind of mileage.

Service department- especially Bryan - were very skilled, knowledgeable, and professional. They also made sure that I had a ride to and from work. The shuttle drivers were great drivers and personable.

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My mistaken arrival time had to cause confusion and difficulty for Bryan and the other staff. They welcomed me anyway and quickly and efficiently took me in, performed the service, and got me on my way. Best service department ever. I'll go back...and try to be on time.

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Bought a new Elantra from Findlay Hyundai and was treated professionally and effectively. Rafael, Jason and Stephanie could not have treated me better.

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We bought our new Hyundai hybrid in 2022. It was during the time of low inventory after the pandemic. But we love our car. And we love bringing it in to Findlay Hyundai in St George. We don't really drive the car much because we live in a pretty rural area. But when we do have to come to town the mileage can't be beat. And the service people are great!

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Very helpful and friendly in the service department. Did excellent job on the repair of my vehicle.

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After searching dealer inventory and asking a few questions online I was able to narrow down a vehicle I was interested in. I visited the dealership and Rafael helped me. Took the car for a test drive and decided it was the car. I had a trade that I researched before hand and told Rafael what I needed to work a deal. Within about 10 minutes he was back with an offer that I accepted. My experience was awesome and I really appreciated the knowledge and experience Rafael had as he explained how the vehicle systems worked. He was eager to ... Read More

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DealerRater - Sep 10, 2024

After searching dealer inventory and asking a few questions online I was able to narrow down a vehicle I was interested in. I visited the dealership and Rafael helped me. Took the car for a test drive and decided it was the car. I had a trade that I researched before hand and told Rafael what I needed to work a deal. Within about 10 minutes he was back with an offer that I accepted. My experience was awesome and I really appreciated the knowledge and experience Rafael had as he explained how the vehicle systems worked. He was eager to help answer questions even after the sale was completed. I would recommend Findlay Hyundai and Rafael to anyone who is looking for a new vehicle.

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Brought my 2016 Hyundai Santa Fe in because it had a reading to “turn on fuse switch.” I needed to be at work so I didn’t have time to make an appointment. It was a new car from Carvana with three days left in the 7 day warranty. The service center was less useful than a rock. They claimed they couldn’t talk to me at all about the car without it being serviced. Zero professional guidance. The words “no idea” came out of her mouth as she refused to investigate without making a service appointment. I got more answers on ... Read More

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Google - Sep 6, 2024

Brought my 2016 Hyundai Santa Fe in because it had a reading to “turn on fuse switch.” I needed to be at work so I didn’t have time to make an appointment. It was a new car from Carvana with three days left in the 7 day warranty. The service center was less useful than a rock. They claimed they couldn’t talk to me at all about the car without it being serviced. Zero professional guidance. The words “no idea” came out of her mouth as she refused to investigate without making a service appointment. I got more answers on chat-gpt. I would have been better off going to auto-zone. I ended up going somewhere else and they looked online right away and told me to switch the on/off button by my left knee. It worked! This dealership has poor customer service, not willing to lift a finger unless they are getting paid. Lost a customer for future business.

Really like the way the service department handles service work. Always in and out quickly and always go through information on our SUV. Enjoy their salesperson Tawnya. Good people to buy a new car!

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Bought a vehicle from them a few years ago. They tacked on a bunch of insurance and extras that I didn't want on it and now they will not honor those same protection plans. The seats where supposed to be protected from wear and tear as well as the paint from fading. Now when I call to try and file these claims they act like I don't have any and point me to all the wrong people to file at. It's all third party garbage that they don't guarantee. Also that bib that they preinstall on ... Read More

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Google - Jul 26, 2024

Bought a vehicle from them a few years ago. They tacked on a bunch of insurance and extras that I didn't want on it and now they will not honor those same protection plans. The seats where supposed to be protected from wear and tear as well as the paint from fading. Now when I call to try and file these claims they act like I don't have any and point me to all the wrong people to file at. It's all third party garbage that they don't guarantee. Also that bib that they preinstall on all their vehicles that they charge you for doesn't protect against anything! Carvana from here on out

I bought my car during the computer problems. Tawnya and Rafael kept me completely informed and got me my car as soon as they could. Great people!!

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One of the best car purchasing experiences I’ve had. My salesperson was Chris Vallejo and he was a delight. He never made us feel rushed and explained everything in detail. I previously was going to buy a Infiniti RX50 picked out an another dealer. Three hours before I was to sign papers, I had this little voice that told me I should check out Hyundai. That car was never on my radar. Test drove the car and then while my husband was driving, sat in the back seat speed reading the reviews. We left the dealership and went to ... Read More

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DealerRater - Jul 22, 2024

One of the best car purchasing experiences I’ve had. My salesperson was Chris Vallejo and he was a delight. He never made us feel rushed and explained everything in detail. I previously was going to buy a Infiniti RX50 picked out an another dealer. Three hours before I was to sign papers, I had this little voice that told me I should check out Hyundai. That car was never on my radar. Test drove the car and then while my husband was driving, sat in the back seat speed reading the reviews. We left the dealership and went to catch lunch. Stepping out of the restaurant there was a Tuscan parked right next to us. Went back in the restaurant and asked every table if they owned the car. Found the owners and had a wonderful discussion about their experience with it. Fell in love and purchased a Tuscan Limited Hybrid. So excited!

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i am never one to complain or leave a review but i bought a car from here a year ago and ever since driving off that lot i have had nothing but issues w this car. i tried to tell the sales man that the ac was bad and he did nothing about it this was about a month or two after having this car i told him i would get a quote and figure out the issue and he told me to let him know and Hyundai would pay for it. well it ended up with me paying for ... Read More

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Google - Jul 18, 2024

i am never one to complain or leave a review but i bought a car from here a year ago and ever since driving off that lot i have had nothing but issues w this car. i tried to tell the sales man that the ac was bad and he did nothing about it this was about a month or two after having this car i told him i would get a quote and figure out the issue and he told me to let him know and Hyundai would pay for it. well it ended up with me paying for new breaks and to recharge my ac that still to this day doesn't work. now my ac doesn't blow air at all and is sitting parked in my driveway with a dead battery and no ac. worst decision was buying this overly priced car.

These guys do good work, just keep your own record of when you have services done. I'm used to my dealership service telling me when & what is recommended by service standards. But I've had my coolant flushed twice in 69K miles, and my induction system flushed twice less than 15K miles apart. My fault for trusting them to tell me what I need - may my error be a learning experience for us all.

I bought a 2024 limited model car at this dealership for 60k. They offered no incentives for buying there. Wouldn’t budge a dollar and offered me 3k for my trade in when I sold it privately for 10,500 three days after listing. They also said they couldn’t get me the black plates and I found out that was a lie when I picked them up from a different sales person. Buy from Hyundai Murray. They give you extra trade in bonuses and free car washes for the life of your car. I will be doing that next time.

Just purchased a new Tucson from Findlay. While getting a new car is exciting, the negotiations are usually stressful, and very time consuming. I was very pleasantly surprised how easy it was at Findlay. While I wasn't able to sign documents, due a nationwide software outage, the negotiations took less than one hour. For the first time my life it was an enjoyable experience. I am 70 and have purchased a lot of cars, so that is saying something.

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Fabulous service department! Efficient, thorough, and friendly! Appreciated the great customer service and how I was treated…

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Jodie is incredibly rude and condescending. I talked to her twice on the phone before scheduling my service and was appalled at the lack of disrespect and people skills she had not just once, but twice. At the time of my service, I sat in the waiting area where I was blessed to hear her talk down to every single person she talked to on the phone for 1.5 hours and then was sweet as pie to every employee that walked by her. After my car was ready, I went over to the service department where she then came in and ... Read More

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Google - May 11, 2024

Jodie is incredibly rude and condescending. I talked to her twice on the phone before scheduling my service and was appalled at the lack of disrespect and people skills she had not just once, but twice. At the time of my service, I sat in the waiting area where I was blessed to hear her talk down to every single person she talked to on the phone for 1.5 hours and then was sweet as pie to every employee that walked by her. After my car was ready, I went over to the service department where she then came in and yelled at 2 of the employees because they didn’t have a car ready that was being shown in a few minutes. I’m embarrassed for you that you have an employee who acts like that. She’s the first line of contact that customers have with your dealership and I’m honestly shocked you’re still in business. I will not be coming back because of her and would rather drive 3.5 hours to the one in Orem than deal with her again.

Today I came in for appointment, to try and fix our car when we got there we greeted warmly which was nice. However as I began to explain my situation, and that we have an aftermarket warranty that could potentially help pay for the car. The service tech told us they only work with certain warranty companies. We are using Kornerstone and I informed him of this and he quickly told me that they don’t accept them, as I tried to explain he continued to cut me off and further insisted that they do not work with Kornerstone. As ... Read More

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Google - Apr 29, 2024

Today I came in for appointment, to try and fix our car when we got there we greeted warmly which was nice. However as I began to explain my situation, and that we have an aftermarket warranty that could potentially help pay for the car. The service tech told us they only work with certain warranty companies. We are using Kornerstone and I informed him of this and he quickly told me that they don’t accept them, as I tried to explain he continued to cut me off and further insisted that they do not work with Kornerstone. As we left he said goodluck they are not a great company to work with. However if this service tech would have listened, he would have heard me say that I called and spoke with someone in there service department after making the appointment, who assured me that they take Kornerstone. I was very disappointed, and we left without any help. This is the second time we have had issues with Findlay Hyundai. The first time I’ll admit was about two years ago. I always like to give people the benefit of the doubt, however, our car engine completely stopped working, and we weren’t sure what was wrong with it. We took our car to Finley Hyundai for them to just diagnose it and it sat on their lot for an entire month. For the first couple weeks, I expected to hear a phone call from them nothing so I began to reach out and it was the same story of we’re so busy we’re going to get to it we promise. Towards the last couple weeks, I was calling every single day to see if they had looked at it and the same excuse. By the time I decided to take it somewhere else, I called and explained the situation and they could absolutely care less and said OK sure take it, our car had been out there for an entire month and had not been looked at not even for one second. So like I said, I believe in testing places a couple times, while I’ve had very nice encounters with their salesman and other people,their service department has been nothing but problematic. Not to mention, they continually price gouge other people, as a customer sitting in there lobby I’ve heard them state multiple times how they were going to charge two or three times the amount for different parts. I would like to add an amendment onto this review. I feel like this is very important. The general manager gave his number to me, which was very nice. I called left a message a couple times and never heard back. So this is truly one of those cases where they are just trying to show everyone on their reviews that they respond to their customers that are dissatisfied, but then they never actually follow up with them. Save yourself time and money and do not go here.

The manager, salesman and finance worked together to give me a great car buying experience

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Highly recommend these wonderful people. Brian in the service department has helped me for over two years with the maintenance of my car. He is always communicating and giving me updates his mechanic found a leaky radiator when I got my car serviced. It was under warranty thank goodness and they overnighted what they needed. Will always recommend this awesome service department.

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Very unprofessional and disorganized. Would not recommend for anyone to purchase a vehicle from this dealership.

Most of my experience with this dealership was positive. There was only one comment made by a manager about a question I had that made me angry and feeling like I didn't know what I was talking about. I expressed my concern to my salesman and he apologized to me. I left the dealership and went back the next day. There was a different manager there and between him and my salesman, I came home with a new Hyundai Tucson.

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During my visit to the dealership for front brake service, I encountered a series of inconsistent quotes. Initially, the service was quoted at $299 via their check-in iPad. I then presented a Hyundai website coupon for $239, leading to a revised paper quote of $279, which was communicated to me before work commenced. Contrary to the promised 1.5-2 hour completion time for my 2 PM appointment, I was later informed the service would extend past 5 PM. More surprisingly, the service cost was then escalated to $399, a stark increase from both the initial iPad quote of $299 and the revised paper quote of $279. When I contested ... Read More

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Google - Mar 8, 2024

During my visit to the dealership for front brake service, I encountered a series of inconsistent quotes. Initially, the service was quoted at $299 via their check-in iPad. I then presented a Hyundai website coupon for $239, leading to a revised paper quote of $279, which was communicated to me before work commenced. Contrary to the promised 1.5-2 hour completion time for my 2 PM appointment, I was later informed the service would extend past 5 PM. More surprisingly, the service cost was then escalated to $399, a stark increase from both the initial iPad quote of $299 and the revised paper quote of $279. When I contested this hike, referencing the earlier quotes and the online coupon, I was informed that all were considered outdated and not the dealership's responsibility, despite them having provided the paper quote mere minutes earlier. It was only after engaging Hyundai Customer Service and persistently requesting a manager that the dealership finally agreed to honor the $279 quote they initially provided but remained adamant about not accepting the $239 coupon price. Attached is the photo of the Hyundai USA Service website's advertised $239 price for the Findland Hyundai location, valid through 6/6/2024, underscoring the validity of my claim.